Privacy Policy
Madera Style Co., Ltd. (hereinafter, “the Company”) recognizes the critical importance of the personal information obtained from our stakeholders and regards its protection both as a fundamental principle of our business activities and as one of the Company’s highest management priorities.
To ensure the ongoing provision of safe, secure, and reliable services to all, we have established the following fundamental policies, thoroughly communicated them to every employee, and strictly adhere to them.
1. Fundamental Policy
- We comply with the Act on the Protection of Personal Information and all other related laws and regulations. In addition, we establish internal rules concerning the protection of personal information (hereafter, “our regulations”), implement and maintain them, and strive for their continual improvement.
- We will establish a management framework for the protection of personal information, ensure that our internal regulations are thoroughly communicated to all officers and employees, and rigorously enforce their compliance.
- We handle personal information strictly within the scope of the purposes of use explicitly presented to our customers. In addition, we will not disclose or provide personal information entrusted to us by customers to any third party without the customer’s consent, unless there is a legitimate reason to do so.
- We maintain personal information in an accurate and up-to-date condition, work to prevent unauthorized access, leakage, loss, or damage of personal information, and continuously implement improvements and corrective measures to enhance information security.
- We respond to customer inquiries and requests regarding personal information, including disclosure, with integrity and without delay.
Established March 10, 2020
Madera Style Co., Ltd. Representative Director: Masaaki Hattori
2. Purpose of Use of Personal Information
When we ask customers to provide personal information, we will clearly specify in advance the purpose for which that personal information will be used, and we will use it only within the scope of that stated purpose. If it becomes necessary to use a customer’s personal information beyond the scope of the purpose indicated in advance, we will notify the customer to that effect and will use the information only after obtaining the customer’s consent. The purposes for which we use the personal information in our possession are as follows.
- Personal information concerning the customer
- Business negotiations and consultation meetings with clients
- Shipment of products and documentation
- Notices regarding services and events
- Customer support and maintenance services
- Inquiries and Consultation Support
- Provision of various membership-based services
- Service development, implementation of survey-based research, and execution of monitoring and related activities
- Performance of contract
- Personal information regarding job applicants
- Provision of recruitment information and related communications to job applicants (including internship candidates)
- Recruitment Operations Management at Our Company
3. Proper Acquisition of Personal Information
We obtain personal information through lawful and fair means.
4. Provision of Personal Information
- We will not disclose or provide your personal information to any third party, except in the following cases.
- When the customer’s consent has been obtained
- In cases based on applicable laws and regulations
- When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the customer’s consent
- When we outsource the handling of personal information to the extent necessary to achieve the stated purpose of use
- in cases where business succession is carried out due to a merger, corporate split, transfer of business operations, or other similar circumstances
- Notwithstanding item (1) above, when we determine that it is appropriate for our affiliated companies or agents to handle the provision of services to you or to respond to your inquiries, we may provide such affiliated companies or agents with your address, name, telephone number, and other relevant information. In such cases, you may request that we cease providing your personal information to those affiliated companies or agents.
5. Inquiries Regarding Personal Information
For inquiries regarding the disclosure, correction, or deletion of your personal information, please contact us via the inquiry form.
6. Other Provisions
- Regarding access information: To provide better service on this site, we may collect access log data. Please be advised of this in advance. The collection of access logs is not intended for identifying any individual customer.
- About Cookies To ensure a more comfortable user experience, this site uses cookies in certain sections. Cookie and IP address information, by itself, cannot be used to identify a specific individual and therefore is not regarded as personal information. You can disable cookies at any time through your browser settings.
Privacy Policy for AI Chat Feature
What This Chat Feature Does NOT Do
1. Information We Collect
When using the AI chat feature, we collect the following information.
Information you provide:
- The content of messages you enter in the chat
Information collected automatically:
- The title, URL, and displayed content of the page you are currently viewing
- To improve response accuracy, the displayed content of the page you are viewing may be captured as an image. This is generated within the site based on on-page elements and does not capture your screen. It never includes information from outside this site, your desktop, or other applications on your mobile device.
2. Purpose of Use
Collected information is used solely for the following purposes:
- Generating responses to your questions
- Analyzing and improving chat response quality
- Identifying areas where information on the site may be lacking
3. Disclosure to Third Parties
- OpenAI, Inc. (United States) — Used for generating responses and analyzing conversation content. For OpenAI's privacy policy, please visit https://openai.com/privacy/
- Sanity AS (Norway) — Used for storing and managing conversation logs. For Sanity's privacy policy, please visit https://www.sanity.io/legal/privacy
4. Storage of Conversation Data
- Chat conversation content is recorded on our servers for the purpose of quality improvement
- Conversation content is automatically summarized and evaluated by AI and used to improve the service
- Conversation history in your browser is retained only during your session and is automatically deleted when you close the tab
5. Regarding Personal Information
This chat feature is intended for inquiries about products and the site. Please do not enter personal information such as your name, address, phone number, email address, or credit card information. Even if personal information is entered, we do not filter input content, and it will be transmitted to the external services listed above.
6. Contact Us
For inquiries regarding the handling of personal information in this feature, please contact us through the contact form on this site.
7. Changes to This Policy
This policy may be changed without prior notice due to service improvements or changes in laws and regulations. The revised policy will take effect upon being posted on this page.
Please feel free to make an inquiry.
072-438-2228
Reception Hours 8:00-17:00 [Excluding Saturdays, Sundays, and Public Holidays]